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Per the FCRA, applicants have the right to dispute background information that they feel is incorrect or incomplete. Our contact information is provided to the applicant so that they can get in touch with us directly. We handle the entire process for our clients and reinvestigate the information with the source (county courthouse, etc.) and report the results again to our customer for review/decision, eliminating virtually all of the work for our clients.
Through our applicant dispute department we field and average of 25 consumer dispute claims per month. Less than 1% of those claims result in a change to our original reporting.
As mandated by the FCRA, employers must provide notification that a background check will be done, and obtain the applicant’s consent before requesting a background check for employment purposes. This consent should be in the form of a document separate from the employment application. Our system provides compliant electronic forms, which can be modified at the discretion of the client.
If a company denies a position of employment based on the supplied report from Pre-employ.com, this constitutes adverse action. In this case, the organization has an obligation to provide the applicant with a notification of the decision, a copy of the report, a copy of the applicant’s consumer rights, and information on the supplier of the consumer report. Our system has built-in risk management features that handle the automatic sending of notification letters. Any dispute and applicant may have regarding the information contained in a background report is handled through our Compliance Department, available toll free, at 1-800-300-1821 ext 199.
Additional educational materials and compliance related information is available through our compliance department. This may include web based educational links, printed compliance information or ‘webinar’ based instructional offerings.
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