Human resources have assisted many workers in finding jobs and keeping them in their current roles during the pandemic. The future of HR should rely on the concept of organizational support theory (OST), a positive perception from employees that their work and effort are supported and valued at the company. This theory was created in the late 80s as the dynamics between employer and employee were established.
Lindsay Lagreid, a senior advisor at the Limeade Institute, a research development team for bettering employee engagement, has focused on the employee care of successful businesses. The pandemic has brought forth some employee experience trends, such as the understanding that HR must effectively support their employees, to keep them engaged and their retention in the company.
Lagreid stated, “HR is the architect of the employee experience and needs to act as the unrelenting advocate of the employee voice to leadership.” Another trend that should be noticed and followed is procuring and developing HR skills across all levels and specialties. Companies should not completely rely on tactical solutions but should also focus on experimental solutions.
Lagreid stated, “Think about the experiential feeling you want to create for employees. Then use the power of technology to reach and connect with employees so you can integrate those experiences and messages into existing workflows and processes.”